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New Important Information for Your Pet’s Upcoming Grooming Appointment

  1. Please reschedule your appointment if you, or any members of your household are experiencing any symptoms of COVID-19. The virus can be carried on pet fur. 
  2. If this is your pet's first visit to Paw Pals, please click on "Sign Your Waiver" at the bottom of this page. Fill in your info, then sign and submit, before your pet's appointment. 
  3. We are only taking one client at a time per staff member. Therefore, we are asking clients to please be on time for drop-off and pick-up. We will need the time to sanitize for the next appointment. 
  4. Please be advised we will not be doing any excessive de-matting. If your pet is matted (which is ok!) they may need to get a shorter haircut than usual. 
  5. You may pay with Debit, Visa, or MasterCard. We are not accepting cash at this time. 
  6. Please give us 24 hours notice if you need to cancel your appointment. There will be a 50% charge for missed appointments without 24 hours notice, which will be added to your pet's next visit.



Steps for Dropping-Off and Picking-Up Your Pet

  1. When you arrive, the door will be unlocked. DO NOT enter if you see someone else in the lobby area. Please just wait outside. 
  2. Once in the lobby, you will see a gate set up. Please lift or lead your pet into the gated area, take their collar and leash off, and close the gate.
  3. We will then bring your pet in the back grooming area with our leash. Our leashes will be sanitized after each use. 
  4. If you have any specific grooming requests, you can let us know at drop-off. Please make it brief. It is important we stay on schedule during this time, even though we love to chat! 
  5. We will call you when your pet is almost done to confirm a pick-up time. Please be close by and ready for pick up. Don't forget your pet's leash. 
  6. At pick-up, you may come into the lobby. We will release your pet into the gated area so you can put his/her leash on.
  7. Once your pet is secured on a leash, and out of the gated area, we will process your payment behind Plexiglas at the front desk. 

Thank you, and we are SO excited to get back to work and help your pet!

Visit Us


276 Manitoba Street,

Toronto,ON, M8Y 4G9



Business Hours

We are open according to appointments

Monday: Closed

Tuesday - Saturday: Appointments start at 9:00 AM

Sunday: Open every other for cat appointments only.

Service Area

Greater Toronto Area

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Professional Affiliations

ODGA profur
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