We’re Here to Put Your Mind at Ease

If you’re a new client to Paw Pals Grooming in the Greater Toronto Area, you probably have quite a few questions about how the pet grooming process works. We’re here to help put your mind at ease. We invite you to take a few moments to browse through our frequently asked questions. Should you not find the answer to a specific question you may have in mind, we encourage you to contact us! You may also find our Links section helpful and informative.

Q. When should my puppy come in for a first groom?

A. It’s important to have your puppy groomed as soon as possible, so he/she can get used to the all the sights and sounds and learn to love the grooming salon. After all, your pet will be hairy for the rest of his/her life. So we recommend they come in as soon as they have had their second set of vaccinations from the vet.

Q. How long does it take to groom my pet?

A. A full groom usually takes between 3-5 hours. This is dependent upon the condition of your pet’s coat and what type of haircut you would like.

Q. How much does it cost for my pet to be groomed?

A. Just as there is a wide range of breeds of dogs, there is a wide range of prices. Please feel free to call us any time for a quote. Pricing will depend on the size of your pet, the condition of the coat, and the type of haircut you’d like.

Q. Will my dog be in a crate the whole time?

A. Although most dogs just fall asleep in their crates, your dog does not have to spend the whole time they are with us in a crate. We do like to give everyone some time to stretch their legs and sniff around the salon. They are always safely enclosed with their groomers. Please let us know if your dog is shy, nervous, or does not like other dogs and would prefer to relax alone in their crate.

Q. Can I stay and watch while you groom my pet?

A. It is actually not safe for you to stay and watch your pet being groomed. Your pet loves you very much and will wiggle and move around trying to get close to you. That is not safe when we are using sharp scissors and clippers around your pet. Even just smelling or hearing you in the front waiting room will get your fur baby excited. It’s best to drop off your pet at his/her scheduled appointment time, and then come back when he/she is completely done. Feel free to give us a call on the phone any time to find out how your pet is doing.

Q. What do I need to do to prepare my pet for grooming? Should I bring anything?

A. Before your pet comes to the salon, we strongly recommend they have a chance to relieve themselves. They may want to have a meal first, but keep in mind if your pet is nervous, he/she might do better with an empty stomach, so they don’t get sick. Feel free to bring along any special blankets, toys, or treats that you know your pet loves. Also, feel free to bring a photo of the type of haircut you would like to request.

Q. How often should my pet be groomed?

A. The length and type of your pet’s coat will determine how often your pet needs to be groomed. Non-shedding breeds should be groomed every 4-8 weeks. We recommend shedding breeds be groomed at least every 6-12 weeks, although a lot of our clients like to have their shedding breed bathed every month. It helps reduce a lot of shedding around the house.

Q. How often does my dog need a nail trimming and do I need an appointment?

A. Your pet’s nails should be trimmed monthly. You do not need a formal appointment, but we do recommend you call before you come to reduce your wait time.

Q. What type of payment do you accept?

A. We accept cash, Debit/Interac, MasterCard, and Visa.